First-day certificate

Information for you as an employee whose employer has made a decision on a First Day Certificate from the first day of sick leave.

What to do in case of sick leave

  1. Report sick leave to your employer according to the regular routine for reporting sick leave.
  2. Contact Falck via our app, Falck Online, or in the box to the right. BankID is required. 
    Opening hours:
    For those who work daytime: Weekdays at 8 am.
    For those who work in the evenings/nights: Weekdays at 2 pm (this time certificate is issued only online)
  3. Wait for your turn in the digital waiting room.
  4. Your case is handled according to routines that are agreed with your employer.
  5. Issued first-day certificates will be sent to you and your manager via secure email.

Things to consider during digital visits

  • Webcam and microphone should be turned on.
  • Ensure that there is good light in the room. Turn on a lamp and/or light from windows.
  • In case of fever, have access to a fever thermometer. You need to be prepared to take your temperature and show results during ongoing conversations.
  • Just like on a physical visit, you may need to show for example a swollen knee or difficulty walking, in order for Falck to make an accurate assessment.

Digital waiting room for First day certificate

CLOSED: Opening hours: Weekdays at 8 am for those who work during the day. Weekdays at 2 pm for those who work evening / night (Note! online issuance only)