Quality
Previa works for high availability and that you as a customer should get the best possible service. Below is the maximum waiting time specified per competence/service according to the existing agreement.
Common services
- Visits to a occupational health physician, psychologist or behavioural scientist
2-3 weeks depending on the urgency of the case - Visit to a occupational health nurse or physiotherapist
1 week - First contact before assessment/investigation
1 week - Vaccination before travelling abroad
1 week - Health check for New Employment
1 week - Health Check Abroad
2 weeks normally, in special cases 2 days - Health check preventive
4 weeks - Alcohol and drug tests (if urgently needed)
Within 2 hours
Cancellation policy
Cancellations of individual cases will be charged with full compensation if the cancellation was made later than 24 hours before the appointment.
For cancellations of Hitachi Energy-adapted group training, the following applies:
- Cancellations up to 11 working days before the scheduled training: no fee will be charged.
- Cancellations between 10-6 working days before the scheduled training: 50% of the total fee will be charged.
- Cancellations between 5 working days and until the scheduled training: 100% of the total fee will be charged.
The date of the training can be changed once, but no later than 6 working days before the scheduled first day. After that, the cancellation fees are applied as above.